At Kingston Mobility Solutions, we strive to ensure your satisfaction with our assistive mobility devices. Please read our policy carefully regarding refunds, returns, and replacements.
Refunds
Faulty or Defective Products: We offer a full refund if you receive a faulty or defective product. Please get in touch with our customer care team immediately or inform our delivery personnel during the hand-to-hand delivery process. You must notify us within 24 hours of receiving the product. We may request photographic evidence or other proof of the defect.
Damaged After Delivery: We cannot provide refunds for damaged products after delivery or due to mishandling. It is essential to inspect the product thoroughly during the hand-to-hand delivery process.
Returns and Replacements
Faulty or Defective Products: In cases where the product is incorrect, we offer the option of return and replacement. Please notify us within 24 hours of receiving the product. The original packaging and tags must be intact for returns.
Checking Products at Delivery: We encourage customers to inspect the product during the hand-to-hand delivery process thoroughly. This allows you to check for any visible defects or issues immediately.
Non-Returnable Items: Due to hygiene reasons and safety regulations, certain items may not be eligible for return once opened or used unless they are faulty.
Delivery Process
Hand-to-Hand Delivery: Products will be delivered directly to you, and you can inspect them at delivery time. Please ensure to check the product thoroughly before accepting it.
Customer Responsibility: The customer is responsible for providing accurate delivery details and being present at the delivery time to inspect and accept the product.
Contact Us
If you have any questions or concerns regarding our Refund, Return, and Replacement Policy, please get in touch with our customer care team at Kingston Mobility Solutions Contact Page. We are here to assist you and ensure your satisfaction with our products and services.